This guide is purposely written to be practical and approachable. We assume no prior setup knowledge. Whether you are logging in on desktop or mobile, this page covers the sequence of steps, the reasoning behind choices, and real-world tips that people miss until later.
Before you begin
Environment and safety
Pick a private device and a secure network. Public Wi‑Fi or shared computers introduce risk. If you must use a public device, do not save credentials and sign out fully when finished.
What you'll need
At minimum: a valid email address, a strong password, and access to your phone for multi-factor verification if you plan to enable it. If you are migrating an existing wallet, have your recovery phrase or backup file ready.
Step-by-step login (desktop)
Open the Official Site®
Navigate to the official URL and verify the SSL lock in the browser. Confirm the domain and look for visual indicators (site logo, secure certificate). Avoid clicking links from untrusted sources or third-party ads.
Enter credentials
On the login form, type your registered email and password. Use a password manager to paste long, random passwords — this prevents phishing sites from capturing keystrokes. If your account supports it, enable 2FA immediately after your first successful login.
Step-by-step login (mobile)
Install from official stores
Download the app only from the Apple App Store or Google Play Store. Check the publisher name and reviews. Avoid apps that mimic the brand but have suspicious ratings or very few downloads.
Biometric and quick access
If your device offers biometric unlock (Face ID, Touch ID), consider enabling it for convenience — but only after you trust the device and have a secure lock screen enabled.
Recovering access
Forgotten password
Use the 'Forgot password' link on the login page. You will receive instructions to your registered email. If you do not receive an email, check spam or security filters. For accounts protected by a recovery phrase, the process is different: you will need to restore via that phrase in the wallet restore flow.
Lost device or recovery phrase
If your recovery phrase was lost and you cannot log in, regaining access may not be possible. This is why backups are crucial. Store recovery phrases in at least two separate, secure physical locations.
Security best practices
Use a password manager
Password managers generate and store strong, unique passwords and reduce reuse across sites. They also help detect phishing by auto-filling only on matching domains.
Enable multi-factor authentication
Two-factor adds a second layer — commonly TOTP apps (Google Authenticator, Authy) or hardware keys (YubiKey). Hardware keys are the most phishing-resistant option.
Handling transactions (brief overview)
Approve carefully
Every transaction request should be reviewed. Check the destination address, the amount, and any requested permissions. If something looks unfamiliar, cancel and inspect further. Confirm gas fees or network costs before finalizing.
Keep records
Store transaction IDs, screenshots of confirmations, and any correspondence for reference. This helps when tracing issues or reconciling balances across devices.
Troubleshooting common issues
Login errors
If you see an authentication error, try clearing cookies, using a private browser window, or temporarily disabling browser extensions known to interfere with pages. If errors persist, contact official support channels with a clear summary of the problem and the steps you already tried.
Sync and balance mismatches
Occasionally balances may differ between devices due to network lag or differing node providers. Refresh the wallet, reconnect to the network, and confirm transaction history on an independent block explorer if needed.
By following these steps you'll minimize common mistakes while learning the platform. The next sections of this page provide quick reference checklists and a concise FAQ so you can solve issues fast without leaving the page.